Shipping Policy of Loltopin

Effective Date: January 7, 2025

At Loltopin, we are dedicated to delivering your artwork promptly and securely. This Shipping Policy outlines our shipping procedures, including options, delivery times, costs, and other important details related to the shipment of your order.

1. Shipping Methods and Delivery Times
Loltopin offers reliable shipping services for both domestic and international orders. The estimated delivery times depend on the shipping method selected and the destination.

  • Domestic Orders (within the U.S.):

    • Standard Shipping: 5–7 business days
    • Expedited Shipping: 2–3 business days
    • Next-Day Delivery: 1 business day (available for select locations)

  • International Orders:

    • Delivery times for international orders can vary greatly depending on the destination and customs processing times. Generally, it can take anywhere from 7 to 21 business days for international shipments to arrive.

2. Shipping Costs
Shipping fees are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed during the checkout process, and you will have the opportunity to review them before completing your purchase. We strive to keep shipping rates reasonable and offer various options to meet your needs.

  • Free Shipping:
    We offer free standard shipping on orders over a certain amount (please check our website or contact customer support for eligibility).

  • Expedited Shipping:
    If you select expedited or next-day shipping, additional charges will apply based on the shipping speed and destination.

3. Order Processing and Handling
Once your order is placed, it will be processed within 1–2 business days, excluding weekends and holidays. You will receive an email confirmation when your order is shipped, along with a tracking number to monitor the progress of your shipment.

Please note that during busy periods (e.g., holidays or sales events), processing and shipping may take slightly longer.

4. Tracking Your Order
Once your order is shipped, you will receive a tracking number that you can use to monitor the status of your shipment. You can track your order on the carrier’s website or by visiting the “Order Tracking” page on Loltopin.com.

5. Shipping Restrictions
We currently offer shipping to most international locations. However, some countries may have restrictions on shipping artwork or may require additional customs documentation. If we are unable to ship to your location or if there are any issues with the delivery, we will notify you as soon as possible and work with you to resolve the issue.

6. Delivery Issues and Missing Packages
If your package is lost, damaged, or delayed during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible. Please retain all packaging and images of the damage, as this information may be needed for insurance claims.

7. Customs and Import Duties
For international orders, please note that customs duties and taxes may apply depending on the destination country. These fees are not included in the price of your order and are the responsibility of the customer. The carrier may require payment of these fees before delivery. We recommend checking with your local customs office for further information regarding potential duties and taxes.

8. Change of Address
If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate address changes before the order is processed and shipped. Once the order has been shipped, we are unable to make changes to the delivery address.

9. Shipping Damage
If you receive a damaged or defective item, please notify us within 7 days of receipt. We may request photos of the damage to process a claim with the carrier. Damaged artwork will be replaced or refunded based on your preference.

10. Shipping Holidays
Please note that our shipping carriers (e.g., FedEx, UPS, USPS) do not deliver on weekends or holidays. During major holidays, such as Thanksgiving, Christmas, or New Year’s, shipping times may be extended, and delivery delays are possible.

11. Shipping Address Accuracy
To avoid any shipping delays or issues, please ensure that your shipping address is correct and complete when placing your order. Loltopin is not responsible for delays caused by incorrect or incomplete address information.

12. Changes to Shipping Policy
Loltopin reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this page periodically to stay informed about any updates that may affect your order.

13. Contact Us
If you have any questions about shipping, tracking, or any other inquiries, please don’t hesitate to contact us:

Phone: (570) 655-3040
Email: info@loltopin.com
Address: 20 N Main St, Pittston, Pennsylvania
Website: www.loltopin.com